CUSTOMIZABLE SURVEYS
© 2019 Kilterly LLC, Customer Success Software. All Rights Reserved
Get a no obligation, no pressure live online demo with one of our customer success specialists.
FEATURES AND BENEFITS OF OUR CUSTOMER SUCCESS SOFTWARE
Enhance the customer experience significantly.
Elevate awareness of customer concerns.
Improve efficiency and accountability.
Remove the guesswork about your churn rate.
Discover the likelihood of customers endorsing you or leaving you.
Get a big picture look at customer satisfaction.
Understand if, when and how your product is being used.
Get the most out of your customer success software.
Want to find out if your customers are fully satisfied? Our surveys provide feedback on the use of your product and ways to improve customer experience.
Net Promoter Score (NPS)
Your net promoter score helps you to gauge the loyalty of your clients and their satisfaction.
The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.
Matt R.
Tech Lead, Health, Wellness and Fitness
Integrates with these and Other Leading Apps
Drag and Drop Questions
Simply drag and drop different types of question to create surveys for your customers.
Responses
Track all your surveys, responses and answers to gain insights about your customers.
Customer Churn Dashboard
Manage and monitor your customers’ satisfaction and behaviors through insightful data, helping your team make the best decisions based on customers’ needs.
Retention Rate Calculation
Retention rate metrics to determine which customers are at risk of churning.
Ticketing Score Status
Create and monitor the status of tickets sent through FreshDesk, ZenDesk and other tools.
Client Usage Score
Observe logged interactions from any of your clients.
CAMPAIGN MANAGEMENT
Create and build unlimited campaigns to fully automate your customer success playbook.
Multiple Trigger Options
Set triggers for your campaigns through scores, date, time, tickets and client status.
Unlimited Email Assets
Send emails to follow up with clients and market to them.
Task Alerts
Set alerts for touchpoints such as phone calls, emails, meeting requests etc.
Customer Success Software
to Boost Retention and Reduce Churn
Kilterly provides insights and tools that help you build and maintain an effective customer success strategy while creating cross sell and upsell opportunities.
WHAT OUR CUSTOMERS THINK
It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.
Alvin A.
Vice President, Computer Software
Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.
Jason D.
Software Engineer, Financial Services
THAT THING YOU DO BETTER THAN EVERYONE ELSE
Kilterly’s customer success software helps you keep the customers you have happy, engaged and loyal. Kilterly provides a crystal clear view into your customer health data and robust tools to create a great customer experience.
Take a look at the brief explainer video and then get a no obligation, no pressure live online demo with one of our customer success specialists.
SEE HOW
IT WORKS
MAKE CUSTOMER SATISFACTION